Claims Management, Inc. (d.b.a. "Arkansas Claims Management, Inc." in some locations) is the casualty claims administrator for Walmart, Inc., its subsidiaries and affiliates ("Walmart"), and Walmart's insurance carriers. We recognize the importance of information privacy. We strive to manage personal information in accordance with our basic belief of respect for the individual. This policy describes:

  • Why we collect your personal information.
  • How your information is used and protected.
  • When and with whom we share your information.

We do not sell or rent your personal information to third parties. If you have any questions about our privacy policy, please contact us as described in the section entitled Contact Us below.

Information We Collect

We collect personal information from you and others to appropriately administer Workers' Compensation and liability claims involving Walmart. We also must adhere to various legal requirements concerning claims administration and reporting - including reporting of Workers' Compensation claim data, Medicare reporting requirements, Child Support Lien Network data matching, claim fraud detection and prevention, and applicable HIPAA requirements.

Personal information is information that identifies a person specifically. The personal information we collect includes contact information like name, address, and phone numbers.

Information from Other Sources

We may receive personal information from other sources as well. Examples of these sources are entities that help prevent or detect fraud and entities that provide documentation concerning your claim including, but not limited to, records from healthcare providers.

How We Use Your Information

Claims Management, Inc. uses your information to administer claims, prevent and report fraud, maintain public safety, and meet legal and other requirements. Some examples include:

  • Medicare Reporting
  • Workers' Compensation data reporting to regulatory agencies
  • Fraud detection and reporting
  • Data matching with the Child Support Lien Network (CSLN)
  • Reporting to Walmart and its insurance carriers
  • Claim processing

How We Share Your Information

We may share information about you with Walmart, its insurance carriers, and service providers who perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. In addition, we may share information about you with disability or benefit plans sponsored by Walmart and the administrators of and service providers for such plans for purposes of administering disability benefits for which you may be entitled.

We also may share your information in certain other circumstances. These include situations when we believe in good faith that the law requires it or that the sharing is necessary to protect the safety, property, or other rights of our associates, or any other person. Examples include protecting the health or safety of associates, or addressing crimes that may have been committed. Data from security cameras and other electronic devices may also be provided to law enforcement for those purposes.

Aggregate Information

We may share aggregate and statistical data that does not identify you personally. We may do this for actuarial analysis, research, and benchmarking purposes.

Business Transfers

In the unlikely event that Claims Management, Inc. or substantially all of its assets are acquired by an unrelated third party, your personal information may be transferred to the acquiring party.

How We Secure Your Information

Securing your information is a priority. We use reasonable security measures to protect the confidentiality of personal information. Personal information that is maintained in our offices is subject to physical, administrative, and technical controls. Hard copies of private information are maintained in secure locations with restricted access. When disposed of, the information is shredded, destroyed, erased, or otherwise made unreadable.

Please visit this website periodically for changes to this policy.

Contact Us

Please feel free to contact us with any questions or comments about this policy or about how your information is handled. You can contact us via the phone number or address below:

Attn: Compliance Office
PO Box 14731
Lexington, KY 40512-4731
Tel: (800) 527-0566

Modified: December 8, 2017